Photo Into Painting transforming your photos into art.

FAQ

Turnaround / Shipping:

What is the turnaround time?

The first steps are to choose your style and print size and to submit your photos. We will create your painting and email you a proof typically within 3 business days. Once you approve your proof, your order is printed and shipped to you, usually arriving in 3-5 business days.

How much is shipping and do you offer international shipping?

Shipping within the United States is free for Fine Art Products sizes 34″×54″ and below. International Customers please Contact us for shipping rates.

How will my order be shipped? What if it’s damaged when it arrives?

All orders will be shipped via Fedex. For international shipping, the shipping method will depend upon the final destination. If your artwork is damaged during shipment, please Contact us immediately so that we can remake your order. We will send you shipment information on how to return the damaged artwork.

Will I receive a proof before the order is processed?

Yes! A digital proof will be emailed to you for approval before the order is processed. If you would like to see any changes made to your proof, simply reply to the email with the changes and we will send you a revised proof. Your order will not be processed until you give the final approval on the proof for printing. Please look over your proof very carefully. Once a proof is approved for print, you are responsible for the printed order.

Do I pay before or after I see the proof?

You pay nothing until you are completely satisfied with the final proof! Once we receive your approval, we will email you an invoice. Simply follow the link to pay your balance using either PayPal™ or Google Checkout™ and your Custom Artwork will be shipped to you within 3-5 business days.

Photos:

Can multiple images be combined into a single painting?

Yes! You can have subjects in different photographs combined into a single painting. We recommend that the photos share the same types of lighting and perspective for the best results. Simply give us detailed instructions when placing your order. There may be an additional charge depending upon the complexity of the subjects being removed or added. Please feel free to Contact us with any questions.

Can I send you my photos prior to placing an order to make sure that the quality is acceptable?

Yes! We will be happy to review all photos submitted to us to ensure you receive the highest quality painting. You can either submit your photos as an attachment to orders@photointopainting.com or you can visit our Order Now page. Simply leave a comment asking us to review your photos.

What file type/format should I submit my photos?

You may send your photo in either .jpeg, or .tiff formats. We suggest sending the highest resolution and quality photo available, no matter how large the file is. The higher the photo quality is the better your finished artwork will be.

I plan to use my own photos. How should I set up my camera or my scanner?

If you are taking your own pictures, make sure your digital camera is on the highest setting possible. We prefer your photograph to be a .jpeg file at 300dpi with no compression. If you have a hardcopy of a photo that you plan to scan, we recommend scanning it at 600dpi. The higher the photo quality is the better your finished artwork will be. Once we receive your photo, we will let you know if there are any problems with the resolution.

If I am unhappy with my order, can I get a refund?

Because your painting is completely personalized for you, we cannot provide refunds. Once you approve your proof and submit payment, all sales are final. However, if there is a problem with the order due to our error, such as an order mix-up or damage caused from shipment, we will send you a replacement immediately at no additional charge.

If you have any questions that is not listed above please Contact me with the form below

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